Refund Policy

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow up to 14 business days for your bank or credit card company to process and post the refund too.

Voluntary Returns

For Shaker Pro, Coaster 2.0 and Barsys 360 purchases in the US and UK, you may request a voluntary return within thirty (30) days of delivery. Products must be unused, undamaged, complete and in their original packaging.

You pay ordinary return shipping for a voluntary return. This does not apply to damaged or incorrect deliveries, for which Barsys arranges and pays for any necessary return or replacement.

Please consult Barsys for details about its return procedures.

India purchases do not qualify for voluntary change-of-mind returns or refunds. This does not affect the manufacturing-defect warranty or any returns or refunds required by applicable law.

Your statutory rights are unaffected. These voluntary return conditions do not limit UK cancellation rights, normal inspection or remedies for faulty goods, or any other applicable statutory rights.

You can always contact us for any return question at contact@barsys.com.

Damages and Issues

Please inspect your order on arrival and contact Barsys promptly if it is damaged or incorrect. Barsys arranges and pays for any necessary return or replacement of damaged or incorrect deliveries. For manufacturing defects, the replacement warranty below applies.

1-Year Manufacturing-Defect Replacement Warranty

Shaker Pro, Coaster 2.0 and Barsys 360 have a 1-year replacement warranty for manufacturing defects in the US, UK and India. Manufacturing defects arising during normal use are covered. Damage caused by misuse, neglect or improper handling is excluded; normal use does not void manufacturing-defect coverage.

Other Items

The exclusions below apply to other items. They do not restrict the policy above for Shaker Pro, Coaster 2.0 and Barsys 360, the manufacturing-defect warranty or your statutory rights.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

For an eligible voluntary exchange, return the item you have and, once the return is accepted, make a separate purchase for the new item. This process does not replace the manufacturing-defect warranty or remedies for damaged or incorrect deliveries.